Audio Authority
®
Series 1580 Installer’s Reference Guide 11
OPERATOR GUIDE
Audio Authority Series 1580 Counter Station
Green Lane Key Lights
Flashing (Rapidly) = Customer calling
On = Customer in 2-way contact
Blinking (Slowly) = Customer placed on HOLD
Counter Station
• To contact a customer calling ...........................Touch LANE key or pick up handset (1580H only)
• To place a customer on HOLD .........................Touch the HOLD key or hang up handset (light blinks)
• To contact a customer on hold .........................Touch the LANE key
• To end contact with customer...........................Touch the active LANE key
• To cancel hold and end contact........................Touch the LANE key twice
• To talk over a customer ....................................Touch and hold the active LANE key
• To adjust incoming volume ...............................Touch VOLUME UP or VOLUME DOWN key
• To enter/exit PRIVACY (headset) mode...........Touch the PRIVACY key
• To activate remote relay ...................................Touch and hold the HOLD key (30 seconds max)
Wireless Headset
• To use a wireless headset, touch PRIVACY, activate the headset, and select the flashing lane key
• If the headset is the preferred method, leave PRIVACY on
• To increase headset battery life, deactivate the headset between customer interactions
Handset
• To answer a call, pick up the handset, the first calling lane is automatically selected
• To place a customer on HOLD, hang up the handset
• To speak to a customer on HOLD, pick up the handset and touch the lane key
Operation Tips
• Speak naturally into the microphone at a
distance of about two inches
• Touch keys with the pad of your finger
• Video: Press MIRROR to center your image
in the lane display
752-601
2/10
2048 Mercer Road, Lexington, Kentucky 40511-1071
Phone: 859-233-4599 • Fax: 859-233-4510
Customer Toll-Free USA & Canada: 800-322-8346
Counter Station Video
• To adjust outside camera on selected lane ......Touch CAMERA UP or CAMERA DOWN key
• To view yourself (to aim camera)......................Touch MIRROR key (30 second time-out)
• To view outgoing video program.......................Hold MIRROR key 3 seconds (no lane selected)
• To pause lane camera scrolling ........................Touch HOLD key (no lane selected)
• To view next lane camera .................................Touch CAMERA UP key (no lane selected)
• To view previous lane camera ..........................Touch CAMERA DOWN key (no lane selected)
Adjust Ringtones and Ringer Volume
• Touch and hold the SETUP key until lights next to CAMERA and VOLUME keys blink
• Touch CAMERA UP and DOWN to select one of 16 ringtones
• Touch VOLUME UP and DOWN to set ringer volume
Adjust Counter Station Handset Volume (1580H)
• In SETUP MODE, touch PRIVACY and press VOLUME UP or DOWN
• If further handset transmit or receive volume adjustment is needed, contact your technical support
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